Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and SiLuyla Development (the “Operator”, “we”, “us”) about your use of Lula (the “Bot”), a Discord application that lets Discord servers run giveaways. By adding the Bot to a server, using any of its commands, buttons or menus, or entering a giveaway it runs, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Bot.

Key points

You must follow the Discord Terms of Service and Community Guidelines.

Hosts are responsible for their giveaways: the prizes, the rules, the legality and delivering the prize. The Bot only runs the draw.

The Bot is provided “as is”. We cannot guarantee it is always available or error-free.

We may limit or remove access for abuse.

Definitions

“Server”, “Administrator”, “Manager”, “Creator”, “Host” and “Participant” have the meanings given in the Privacy Policy. “Giveaway” means any prize draw, raffle, contest or similar promotion run with the Bot. “Content” means anything a person supplies to the Bot, such as a prize, description, host label, picture link or rule.

Eligibility and authority

You must meet Discord’s minimum age requirement (at least 13, or higher where your local law requires) and be allowed by law to enter into these Terms.
If you add or configure the Bot for a Server, you confirm that you have the authority to do so and that you accept these Terms on behalf of the Server and its community.
You must not use the Bot if we have previously suspended or banned you or your Server.

The Bot and how it works

The Bot lets authorised people create, schedule, edit, end, reroll and delete giveaways, collects entries through buttons, applies extra entries and an optional captcha, selects winners at random, announces results and can send direct messages. Who may do what is controlled by Discord permissions (Administrators), manager roles and creator roles that Administrators set through the Bot. The Bot also offers templates, schedules, a server log, a customisable entry emoji and information commands.

Some features rely on Discord. We are not affiliated with, endorsed by or sponsored by Discord. Discord may change or restrict its platform, and we may need to change or remove features as a result.

Roles and responsibilities

Administrators, Managers and Creators

You are responsible for choosing who can create and manage giveaways in your Server, and for the actions taken by those people through the Bot.
You must give the Bot the permissions it needs in the channels you use. If permissions are missing or changed, giveaways may fail to post, update or end.
You must keep access to your Server and any log channel secure.

Hosts

You alone are responsible for your giveaway, including its prize, rules, eligibility conditions, schedule and the selection and handling of winners.
You must comply with all laws and platform rules that apply to your giveaway and to the people you invite, including laws on lotteries, gambling, sweepstakes, promotions, consumer protection, advertising and sponsored content disclosure, privacy, taxes and export, and Discord’s rules.
You must not require a purchase, payment or a fee to enter if that would make the giveaway an unlawful lottery in a place where participants live, and you must not run giveaways of alcohol, tobacco, weapons, drugs, adult content or anything else that is illegal or prohibited by Discord.
You must provide the prize you advertise, in the way you advertise it, and handle shipping, taxes, age checks and any other conditions yourself. The Bot does not hold, deliver or guarantee prizes.
If you represent a brand or sponsor, you must tell participants clearly who is running the giveaway. The “host” label is free text and you must not use it to impersonate another person or organisation.

Participants

Entering is voluntary. You enter by pressing the entry button, once per giveaway, and you may leave at any time before it ends.
You must meet the conditions set by the Host and the law where you live. A Host may disqualify entries that break the rules, and may reroll a prize.
Winning is never guaranteed. The win chance displayed by the Bot is an estimate based on the entries recorded at that moment and changes as people enter or leave.

Acceptable use

You must not, and must not help anyone to:

use the Bot for anything unlawful, deceptive, fraudulent or harmful, including fake giveaways, phishing, scams, or collecting personal data under false pretences;
include in Content anything that is illegal, hateful, harassing, sexually explicit, violent, infringing or that you do not have the right to use, or that targets or endangers minors;
enter giveaways using automation, self-bots, multiple or purchased accounts, or any other method that gives an unfair advantage, or try to bypass or solve the captcha automatically;
bypass, probe or interfere with the Bot’s permission checks, rate limits, security or availability, or overload it with requests;
reverse engineer, scrape or copy the Bot’s code, data or branding except as the law allows, or resell access to the Bot;
misuse extra-entry rules, templates or schedules to manipulate a result in a way that misleads participants;
violate Discord’s Terms of Service, Community Guidelines or Developer Policy while using the Bot.

Random selection and results

Winners are selected pseudo-randomly from the entries recorded when the giveaway ends, taking extra entries into account. We do not choose winners by hand, and we cannot influence who wins.
Entries and role snapshots are recorded when a member enters. Changes to roles after entering do not change the entry. Entries are final once the giveaway ends.
Hosts and Managers may use rerolls and other tools. These are Host decisions and we are not responsible for them or for resolving disputes between a Host and participants.
A giveaway may end late or incompletely if Discord is unavailable, the message or channel was deleted, the Bot lost access, or the Bot was offline. The “fix” tool can often recover such giveaways, but we do not guarantee that it will.
The entry counter shown on a giveaway may lag behind the real number by a few seconds. This is intentional, to respect Discord’s rate limits.

Content and intellectual property

You keep the rights to your Content. You give us a limited, non-exclusive, worldwide, royalty-free licence to store, process and display it only as needed to run the Bot for you.
You confirm that you have all rights needed for your Content and that it does not infringe anyone’s rights or break the law.
The Bot’s software, design, texts and branding belong to the Operator or its licensors. These Terms do not transfer any ownership. You may use the Bot only as these Terms allow.
If you send us feedback or ideas, we may use them without obligation to you.
To report infringing Content, contact us at we@siluyla.my.id with details of the content, your rights and how to reach you.

Privacy

Our Privacy Policy explains what data the Bot handles and your choices. It is part of these Terms. Hosts are responsible for the privacy of any data they collect from participants outside the Bot, for example when they contact winners.

Availability and changes to the Bot

We work to keep the Bot running but do not promise that it will be available at all times or free of errors. We may add, change, limit or remove features, set usage limits and perform maintenance, with or without notice. Where practical, we will announce important changes in the support server.

Suspension and termination

You may stop using the Bot at any time by removing it from your Server. Ongoing giveaways will no longer be managed by the Bot.
We may suspend or end access for a Server or person, remove content or refuse service, if we reasonably believe these Terms or the law were broken, to protect people or the Bot, or because Discord requires it.
Removing the Bot from a Server does not automatically delete the stored Server settings and templates. This data may be retained for at least 30 days and will only be deleted after the Bot's membership status has been verified through the Discord API, as described in our Privacy Policy.
Sections that by their nature should continue after termination, including ownership, disclaimers, liability, indemnity and governing law, do so.

Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE BOT IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY GIVEAWAY WILL BE LAWFUL, THAT A HOST WILL DELIVER A PRIZE, OR THAT ANY CONTENT OR PARTICIPANT IS GENUINE. GIVEAWAYS ARE RUN BY HOSTS, NOT BY US.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE OPERATOR WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR PRIZES, ARISING FROM OR RELATED TO THE BOT OR THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE BOT WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE BOT IN THE 12 MONTHS BEFORE THE CLAIM AND 50 EUROS (OR THE EQUIVALENT). Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence, or removes rights you have as a consumer under mandatory law.

Indemnity

You agree to defend and indemnify the Operator and its team against claims, losses and costs (including reasonable legal fees) arising from your giveaways, your Content, your breach of these Terms or the law, or your dispute with another person about a giveaway, except to the extent the claim is caused by our own wrongdoing.

Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict of law rules. Before starting a formal claim, please contact us at we@siluyla.my.id and give us 30 days to try to resolve the issue. Subject to mandatory consumer protections that let you bring claims in your home country, the Tanjungkarang District Court (Pengadilan Negeri Tanjungkarang) in Bandar Lampung, Indonesia has exclusive jurisdiction over disputes arising from these Terms.

Changes to these Terms

We may update these Terms, for example when the Bot gains features or the law changes. We will update the effective date and, for material changes, give notice in the support server or through the Bot before they take effect. If you keep using the Bot after the effective date, you accept the updated Terms. If you do not agree, stop using the Bot and remove it from your Server.

General

Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Bot.
Severability. If a provision is found unenforceable, the rest remains in effect and the provision will be replaced by an enforceable one that is as close as possible in effect.
No waiver. Not enforcing a provision is not a waiver of it.
Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours, for example in a sale of the Bot.
Third parties. Only you and we have rights under these Terms. Discord is not a party to them.
Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, including outages of Discord or of internet and hosting services.
Language. These Terms are available in English and Bahasa Indonesia. If the two versions differ, the English version prevails.

Contact

SiLuyla Development
Email: we@siluyla.my.id
Support: https://discord.gg/WMts5cSauh